Recently a Doctor friend who just returned from a forum in Haadyai, Thailand spoke highly of the country. The place has grown by leaps and bound – clean, people are friendly & helpful and safe. Unlike Malaysia, he said where rapes, murders, snatched thieves is a daily occurance. Not to mentioned our dirty public toilets and streets and neighbourhood. I fully agree because I know how I was treated when I got an accident compared to the treatment I received back home. No wonder the disabled and physically challenged bemoaned the lack of facilities and the unsympathising attitude of our Malaysians and the government.
Sometime back I broke my heel when I fell into a deep concrete drain at the Malaysian border. The place was dimly lit and there was an uncovered 5 feet wide drain. I was going for a holiday to Haadyai. When I wanted to cancel my trip and catch a cab back, the driver persuaded me to continue my journey thinking it was just a sprain. When he saw my ankle swelled to the size of an elephant foot and with blood clot forming, he drove into the nearest district hospital along the way before Haadyai town. As soon as the bas stopped and as I got down from the bas, the hospital attendant practically pushed run a wheel-chair. Despite many patients waiting, I was immediately attended by a doctor in the emergency room. As she jot down what happened, I had my leg cleaned, x-ray taken and given a jab and leg in a cast. Within 1/2 hour, clutching the x-ray photos and my medication, a wooden clutch (on loan to return anytime or on my way home), I was pushed to the waiting bas and waved off. I was given a send-off fit for a VIP. For all that special treatment, I paid RM80. All along the trip, from the hotel staff to the workers in shopping complex, they came to assist and offer kind words. Thats thumps up for the Thais. Back home when I went to a Specialist Medical centre and my husband went to park his car, many nurses and attendant looked at me standing on one good leg, leaning at the counter, no one came offered help. No one asked. No one blink an eye. It must be a very common sight!!! When I finally got a wheel-chair and made my way to the othopedic room, the nurse on duty rudely told me to go to the counter and register myself despite bringing a reference letter from my company and the broken leg stiff like a dead wood for all to see. For the x-ray I was charged RM 450 and RM10,000 for the ops. I refused the ops and went for the chinese traditional treatment. Even my company doctor rushed to his feet when I hobbled into his consultation room. So much for Costly Malaysian Service!